Psychology for Everyone

The Inbox That Never Ends – what this story teaches, the signs and what to do

From the book – Chapter 29: Workplace and Academic Stress

The Inbox That Never Ends

Anjali, thirty-six, a team lead at a Chennai company, took on every request. She worked late, answered messages at dawn and skipped leave for two years. Her boss praised her. Inside, she felt that she was a fraud who would be found out.

She stopped enjoying her work. Sleep was broken, she was irritable with her children, and every email felt like a tiger. A small error in a report left her shaking. She thought, quietly, that her family might be better off without her.

What this story explains

This story shows overload, burnout and imposter feelings, and why taking leave and seeing a clinician are signs of responsibility. A manager's check-in can change the course.

How to recognise it

  • Constant exhaustion, loss of joy and cynicism about work.

  • Working long hours, never taking leave and fearing being found out.

  • Poor sleep, irritability and mistakes.

  • Discounting success and overworking to prove oneself.

  • Thoughts of being better off gone, which need urgent help.

What to do

  1. Name the load: hours, tasks, role clarity and who can help.

  2. Protect sleep first, then add one recovery block that is not work in disguise.

  3. Talk honestly to your manager and agree on realistic goals and priorities.

  4. Take leave; see a doctor or counsellor if low mood or exhaustion persists.

  5. Remind yourself of the evidence of your achievements and talk about the feeling with trusted colleagues.

  6. If you have thoughts of being better off gone, tell someone now and contact the local emergency number or go to the nearest hospital.

Do and don’t

Do Don’t
Say no to some requests. Do not wait until you collapse.
Take leave and breaks. Do not use another productivity app as a fix.
Ask for clear priorities. Do not hide it from your doctor.
Share your feelings with a trusted person. Do not skip sleep to catch up.
Set "good enough" for low-stakes tasks. Do not judge yourself harshly.

Read the full story

Read the full chapter – Chapter 29: Workplace and Academic Stress

Stories from real life

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  • The Boss Who Humiliated – Ravi, twenty-eight, a junior analyst in Mumbai, was shouted at in meetings by his senior, who mocked his accent and left him out of emails. It…
  • The Day the Letter Came – Hassan, forty-five, worked at a firm in Birmingham after moving from Syria. He lost his job in a restructuring. He felt shock, then anger, then shame.…
  • The Daughter Who Carried Everyone – Grace, forty-two, in Nairobi, worked night shifts as a nurse, raised two teenagers and cared for her mother, who had dementia. She slept in snatches, skipped…

More on this topic: Stress – causes, symptoms and how to reduce stress at work and in exams

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