Assertiveness – the building blocks of good communication
From the book – Chapter 34: Relationships and Communication
. Assertiveness
There are four styles of communication:
| Style | What it sounds like | Effect |
|---|---|---|
| Passive | “Oh, it’s fine. I don’t mind.” (when you do) | Resentment, being taken advantage of |
| Aggressive | “You never listen! Do it my way.” | Fear, conflict, damaged trust |
| Passive-aggressive | Silent treatment, sarcasm, “forgetting” | Confusion, mistrust |
| Assertive | “I understand your view, and my view is different. Here’s what I need.” | Respect, clarity, healthy relationships |
Assertiveness is respectful honesty: standing up for your rights and needs while respecting those of others. It can be learned.
#### A simple assertiveness formula
“When (behaviour), I feel (emotion), because (reason). I would like (request).”
Example: “When meetings start late, I feel stressed because I have to rush my other tasks. I would like us to start on time.”
Read the full chapter – Chapter 34: Relationships and Communication
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